Refund & Cancellation Policy
At Ruchiz Boutique, we strive to provide high-quality products and a smooth shopping experience. Please read our refund and cancellation policies carefully before placing an order.
Cancellation Policy
- Orders can be canceled within 12 hours of placement.
- In case of cancellation, the refund will be processed after deducting payment gateway or credit/debit card processing charges (if applicable).
- SALE products are non-refundable and non-exchangeable.
Return & Replacement Policy
All our products undergo five levels of quality checks before dispatch to ensure that you receive the best quality items. However, if you receive a damaged product, please follow the guidelines below:
Case 1 – Major Damage to Packaging on Delivery
- If the packaging is significantly damaged upon arrival, take a photograph in front of the delivery agent and refuse the package.
- Send the photograph via WhatsApp to our customer care number +91 9669166763 immediately.
Case 2 – Product Received in Damaged Condition
- We highly recommend recording a video while opening the package to avoid any inconvenience.
- If you receive a damaged or faulty product, send us the unboxing video and images immediately via WhatsApp at +91 9669166763 or email us at scarletmapleboutique@gmail.com with your Order Code.
- The damaged product must be shipped back within 24 hours of delivery (except Sundays & government holidays).
- Complaints sent after 12 hours of delivery will not be entertained.
Replacement & Exchange Policy
- If a major manufacturing defect is found, the product will be replaced with a new one or exchanged for another product (subject to raw material availability).
- The product must be unused, with its original tags and packaging intact for replacement approval.
- If the product does not meet these conditions, the complaint will be rejected, and the same product will be returned to the customer after additional shipping charges are paid.
- Shipping charges for replacements will be borne by the customer.
- No complaints other than the mentioned cases will be entertained under any circumstances.
Customer Support
For any further queries, feel free to reach out to our customer support.